SnapEngage is simplicity at its best. Chatting with customers by SnapEngage imparts an incredible experience. But, it lacks some of the standard features in chat, sometimes irritating the agents as well as customers.
The pricing for SnapEngage is unbelievably high for the features it provides.
Let’s have a look at its Pros & Cons:
Ease of use
ClickDesk usability is somewhat troublesome.
Set up is easy. Use the code and add snippet to the site.
Chat Window Appearance
This is where ClickDesk impresses. The appearance of chat window is beautiful and you can add different colors as per your choice.
Chat Features & Customization
ClickDesk offers basic range of chat features like customizing chat text, effects, agents image & details.
You can also receive calls from Skype. Add triggers to greet customers automatically. However, you can’t de check the trigger, you will have to directly delete it.
Add tags, segregate the staff according to departments, share files, use chat history.
Major problem with ClickDesk is it doesn’t have Live Analytics to track visitors detailed information.
ClickDesk can be integrated with almost every possible plugins like WordPress, Joomla, Bigcommerce, Magento.
We can say, ClickDesk is a promising live chat software. It has awesome designs but they need to work hard upon their chat features & their proper implementation.
Also, they should improve their support & knowledge base aspects to help the customers.