Talk about balance in every area of live chat feature & you get a name Kayako. Targeted mainly for medium & large sized corporations, Kayako is really a sophisticated & professional chat tool
The pricing of Kayako at entry level is dear but otherwise fair.
Let’s get it’s review:
Ease of use
We found Kayako easy to use.
Insert the code snippet on your website & you are a go.
Chat Window Appearance
Beautiful & varied is the apt description for Kayako chat window appearance. Their templates are attractive.
Chat Features & Customization
With a lot of chat features, Kayako sometimes gets complex to understand for beginners. Therefore, some lag period exists.
You can change text, add agent details, set online & offline mode & customer surveys.
They have also added ticketing system to get customer info while you are offline.
Great tools are provided by Kayako to fasten the chat process . Triggers, which they call Macros are good. You can chat, use tags, get chat notifications, use history.
Analytics & Reports
Kayako has thorough analytics for visitor tracking and good list of reports. But, like said earlier, it requires a lot of time investment to understand it completely.
Although, Kayako is stuffed with great features, it is very complicated for a layman. As a businessman, you are not always in a position to invest that much time in training your agents thoroughly. For entry level, Kayako is pricey, so only big organization can afford to subscribe it.