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24/7/365 Chat Answering Service
Our 24/7/365 chat support is fully equipped to cater to a large number of online visitors to your site. Our services can be called upon for a wide array of business and services. As a 24 hour 365 day service we strive to provide top notch customer support for your online visitors. Our service is solely dedicated to helping you build long lasting consumer engagement and instill confidence with relentless customer care. Keep reading to know how we can help your business grow.
- Making customer care your precedence – On your website, customers primarily approach to try the services you offer. It is important to have a prompt and reliable customer care support to ensure they have a great experience. Here is where we come into picture. We train our chat agents to address the visitor’s concern through chat, call, and email. We assign our agents roles in which they specialize. This enables them to cater to the needs of your visitors in the best possible manner. As a part of the process, they help you to build your reputation in the industry.
- Business growth – Our agents are renowned for their professionalism and optimistic attitude. We make sure we screen the employees before making them the part of a chat team. We further provide them with the much-needed training that contributes towards your business’ growth.
- Customized Service – Each company has unique requirements and the tone of response is determined by a variety of factors. Our team is trained to adapt to the needs of your business and address consumers accordingly. All you need to do is brief us on the exact nature of your requirement and send a script consisting of details of the manner your website customers need to be addressed.
- Turnkey Solution – Our staff is trained well to perform just like an in-house customer care team with the added advantage and focus on redressing customers. The agents are given a detailed briefing about your business so that they handle online visitor queries with conviction and boost conversion rates. It ensures that you get turnkey solutions to the customer care process.
Another great aspect about our service is that we set up instant activation of your account. Before opting for a package, we suggest you to try our service and get a feel of how it works. The trial version we provide lasts for 14 days, after which you can arrive to a conclusive decision about selecting a package. A modest charge of $1 per chat with a minimum contract of $69 per month makes the package interesting and popular.
When you decide on choosing our service, we assign you a Dedicated Account Manager (DAM). It is the manger who will be responsible for handling your project and meeting your requirements in a prompt fashion. If you have any queries or concerns regarding the project, we request you to contact your DAM. The professional will make sure you receive a prompt response, through email or Skype.
We ascertain that you receive detailed reports of the chats that our agents undertake. At the time of submitting the report, we attach details comprising the number of chats received daily, their duration, and other related details. Our agents keep the rendered services transparent, helping you understand where the customers come from. The solutions we integrate are 100% legal. We use the industry’s best live chat widget on your website to interact with the visitors. Since we chat with them under your banner, the visitors never discover that it is our agents, who are addressing their concerns. Contact our support professionals for more information.