Frequently Asked Questions
123 ChatAgents provides web chat operator service for your website.
Our expert live chat operators will interact with your site visitors, giving support to both new and returning customers.
Yes. Our live chat agents will serve your site visitors round the clock, 365 days a week and 24 hours a day.
How do your agents know about the products/ services that I offer on my website? Do you train them in this regard?+
Yes. At 123 ChatAgents, we are very particular about our training of agents. Once you signup, you get an FAQ section where you can fill up the entire frequently asked questions on your website. Meanwhile, your Dedicated Project Manager will study your website and will ask specific questions to get knowledge about everything related to your product / service. Once he has all the information, he will organize training sessions for chat agents, who will be responsible to handle account. In our observation, our staff gets well-versed with your site within 3-7 days of attending the training session.
Yes, you'll get entire chat transcript via email as soon as chat between visitor and agent is complete. You can also view chat history in 123 ChatAgents customer control panel.
We send you separate email for every new customer lead that we capture.
We send you separate email with subject "Attention Email", that means the customer needs your attention as the query is unresolved.
We never wing out; we will capture the question and will inform the visitor that our expert will get back to them within next 24 working hours.
Currently, English is the only language through which we offer our web chat services.
One Chat comprises an entire single chat session until it concludes. Unlike other companies that charge you on per minute basis, we set no time limitations on our chat session time.
Yes, we do.
We offer you three options to keep in touch with your Dedicated Account Manager - Phone, Live Chat, and Skype.
Yes. As soon as a chat is concluded, you will receive the chat history through e-mail and you can even access it by logging on to the control panel.
No. Unlike other companies, we do not charge anything extra for lead capturing.
No. Other than discontinuing your service, we inform you about the lapse of chats. You get three days to top up the account. If you fail to upgrade, we discontinue your account.
No. We sign a strict NDA (non-disclosure agreement) contract with every customer, so that their information remains 100% secure & private.
Yes. We can help you customize the look and feel of your chat widget.
Yes. We can show your company logo in the chat widget.
Yes. We offer 14 days free trial to all our new customers.
No. We do not ask for any credit card detail to get started with your free trial.
To get started, simply click on the signup link in the header and we will offer you free trial instantly. Once you signup, we highly recommend that you contact our chat agents (footer right corner) and get started.
You need to install a small script on your website after <head> and before </head> tag.
As soon as you signup, you will find a setup link in your control panel. That is where you will find your chat widget script.
Yes. We can help you install it, but we will need your site's FTP access to do it.
No, one plan can only be used on one website.
Visa, Master Card, Amex, Paypal, Discover, JCB & Moneybookers.
All our contracts are month to month. You are not required to get into any long-term contract.
Software is 100% free with our package, you don't need to pay anything for the software.
Our package is month to month and you can cancel package whenever you want.