Comm100 is a decent chat software with standard chat features and good support. It is simple, smart and can be used by beginners as well.
Pricing comes in three plans:
|Team||Business||Business (with MaximumOn)|
Following is our review for Comm100:
Ease of use
Comm100 is easy and fun to use.
Just copy paste the code on your site. It’s easy.
Chat Window Appearance
One word for Comm100 chat window: Clean. It’s visually elegant and offers good variety of template designs.
Chat Features & Customization
Comm100 has good customization features. You can design & have text in your own branding & style.
Add different colors, collect customer info through pre-chat survey by facebook & google+ login.
You can use & even create custom triggers to invite customers to chat automatically.
The major drawback with Comm100 is it does not have a real time language translation. It causes lot of trouble & disappointment when you get stuck with some issues.
Standard tools for agents are available like canned responses, chat history, using chat campaigns in emails.
Comm100 does not have a cobrowsing option.
KPI Reporting (Key Performance Indicator) from Comm100 is good for analysis and they also have good visitor tracking tools.
Social media like facebook & google+, Salesforce, Google Analytics, Zendesk.
Comm100 is a simple chat software, fun to have but its limitations outweigh its elegant working. Pricing can be a concern as small size companies can’t afford it.
Comm100 has to work on core chat features and their translation tools. But, if you love simplicity & ready to mint some money, Comm100 is worth a try..