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LiveChat Inc.

Pricing of LiveChat is expensive. But, they justify it with the range of features & services.
StarterRegularTeamEnterpriseEnterprise Plus
$16-per seat/month$30-per seat/month$33-per seat/month$50-per seat/monthCustom Pricing

Let’s see the core features LiveChat has to offer:

Ease of Use

Using LiveChat is a real treat for your business. It’s very easy & simple.

Set up

Just sign up & copy paste the code in your website & you are done.

Chat Window Appearance

LiveChat’s chat window looks visually great & they have provided a variety of templates to choose from.

One thing worth mentioning here is their Eye Catcher. It is very attractive to induce the customer to chat.

Chat Features & Customization

  • LiveChat has all the advanced chat features available today in this industry.
  • You can customize
  • Text
  • Agent details
  • Customer surveys: All Pre-chat , Post-chat & Offline forms are available with custom details to ask customers.

Triggers

LiveChat has provided many useful triggers to invite customers to chat. You can even create your own triggers in LiveChat.

Agent tools

Control & power given to the agents decide the success of chats in this business. LiveChat has given it more than enough.

  • Tags: Create shortcuts for regular responses easily.
  • Offline messages: Default message when agent is not on the desk.
  • Chat transfer: Transfer chat when one agent can’t solve the issue.
  • File sharing: Agent & customer can exchange files to speed up chat process.

However, some of the tools in this category are complex & takes some time to understand.

Ticketing System

LiveChat’s ticketing system is very impressive and you can solve the customer issues very easily through this when you are offline.

Reports

Analysis of your performance in customer service is an integral part of any business. LiveChat reports give you an ultimate tool for that purpose in the form of Reports. It has an extensive set of Reports to give you a clear idea of your performance.

Integration

LiveChat offers many integration options like WordPress, Shopify, CRM, Magento & many more. Also, for social media integration, LiveChat is great.

Verdict:

LiveChat is our first choice in live chat software choices. It has everything a business wants, to please their customers and ease for agents. It’s very elegant and simple.

The only downside is their pricing. It’s on a higher side. But, if you prefer features & services more than pricing, LiveChat is your ultimate choice. Their support & knowledge base is also quick & resourceful.

So, don’t look back, use LiveChat, the industry leader for the customer service.

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Zopim

Unlike LiveChat, Zopim offers these core services at affordable rates, making it more acceptable than LiveChat.
LiteBasicAdvanced
FREE$11.20/Month$20/Month

Let’s check whether it stands true on it’s value offerings:

Ease of Use

Overall, Zopim is fun to use. Invest a little time to understand it and you can exploit it to your advantage.

Set up

Set up is similar to LiveChat & almost all other chat softwares. Just copy paste the code & start chatting instantly.

Chat Window Appearance

Zopim has good template designs which look professional. Choose from a spectrum of colors.

One thing worth mentioning here is their Eye Catcher. It is very attractive to induce the customer to chat.

Chat Features & Customization

  • Zopim has a very detailed customization options.
  • You can customize chat title, themes & its color, badges, agent avatar & customer surveys & many more.

You can move your chat widget anywhere on the site.

Agent Tools

You can smoothen the agent’s work to a great extent in Zopim

  • Tags & Canned responses:In addition to the short tags, Zopim also answers the customers based on
    their past conversations.
  • Triggers: Zopim has a lot of default & customized triggers.
  • Email Piping:Forward the chat transcripts to the email id of your choice, necessary for reporting.
  • Operating hours:You can set the operating hours in the situation of offline mode.

Cobrowsing

Cobrowsing is currently not available in Zopim, making it sometimes difficult to solve complex issues of customers. But, we hope they will add it to improve the service.

Reports

Zopim’s reports are impressive and can be used for a lot of business decisions.

Integration

Zopim has integrated options with Highrise, JIRA, Batchbook and much more.

Verdict:

In a nutshell, Zopim is equally impressive as LiveChat but Zopim is quite affordable & can be used by small & medium sized enterprises.

Demerit of Zopim can be its own complex features. Although, some features are added advantage for agents, it takes some time to understand it for a plethora of options.

But, if you are a quick learner, Zopim is really a great choice for your business. Try it & you will not regret it.

chatrify

Chatrify

Pricing of Chatrify is very economical, making it an easy choice for every enterprise.
FREEStandardAdvanced
Free for Lifetime$9/Month$14/Month

Let’s see why Chatrify is becoming a favorite choice in the industry:

Ease of Use
Using Chatrify is as very easy. It’s simple and absolutely user friendly.

Set up
Sign up & copy paste the code in your website & you are a go for Chatrify.

Chat Window Appearance
Chatrify has offered visually stunning templates to insist customers to try the chatting. Try different colors, too for the templates.

Chat Features & Customization

    • Chatrify has provided all the freedom to you to customize the chat window.

to fill up

Auto Invites
Chatrify has a smart way of automatically greeting the customers, inviting them to chat. Select from the existing ones or create your own. It’s that simple.

Goals
Add as many goals as you want to see if you are achieving what you have planned.

Agent Tools
Chatrify has empowered the agents like never before. These agent tools can fasten the problem solving time to a great extent.

  • Tags: Quick creation of shorter responses.
  • Chat History: Automatically stores all history. You can even email the transcripts..
  • Visitor tracking:: Track your visitors from their source, page visits, time on website, their browser, OS, device & much more. These are highly useful to understand consumer buying behavior.
  • Transfer, Ban or stop chat: Work as a team, transfer chat if you can’t resolve it, ban the visitor or even stop the chat in emergency context.

Reports
Analysis of each detail through reports is a chief advantage of Chatrify. It gives you an extensive list of reports for every customizable period. You can even combine two reports or two chat elements to get a fair view of every activity.

Integration
Chatrify is integrated with WordPress , SugarCRM, Shopify and many more to smoothen the chat operation.

Verdict:
Innovation is always refreshing. Chatrify has really created new horizons in live chat domain. Its simple yet effective design, smooth & fast working, advanced features, great support staff & knowledge base is making Chatrify the front runner in the minds of today’s customer.

Chatrify’s pricing is also very fair. So, if you want to make every effort count & want to explore new heights in live chat software industry, you got to have Chatrify.

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Olark

The services of Olark are quite expensive.
BronzeGoldPlatinumUltimate
$15/Month$44/Month$116/Month$219/Month

Let’s look at its core features to check whether its pricing really justifies it.

Ease of use
Overall, Olark is easy to operate.

Set up
Use the snippet code on your website & you can start Olark immediately.

Chat Window Appearance
Olark has very impressive & rich template design options. Enjoy it.

Chat Features & Customization
Customization of Olark is basic. Not much different to offer. Customize the text, select color, use chat surveys.

However, Olark has awesome designs, also seasonal & holiday designs to give a personal touch to the window.

The problem with Olark is that its widget features are not that advanced with the pricing they have. So, it can be a put off for a business.

Agent Tools
Olark has provided standard tools to help agents facilitate the chat process like Tags, Visitor tracking, Chat History, Greetings and Transfer Chat

Reports
Olark also has a good list of reports to analyze the business in an effective manner.

Integration
Can be integrated through CRM, Highrise and many more.

Verdict:
Olark is basic in features and high in designs. It’s pricing is very high for the features it provides. That’s why it’s not very logical to opt for Olark by spending so much money.

But, like it is said earlier, if design is your forte, Olark can be a good choice for you.

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ClickDesk

Pricing for ClickDesk is fair & affordable.
FreeLitePro
$16.99/Month$44/Month

Let’s have a look at its Pros & Cons:

Ease of use
ClickDesk usability is somewhat troublesome.

Set up
Set up is easy. Use the code and add snippet to the site.

Chat Window Appearance
This is where ClickDesk impresses. The appearance of chat window is beautiful and you can add different colors as per your choice.

Chat Features & Customization
ClickDesk offers basic range of chat features like customizing chat text, effects, agents image & details.

You can also receive calls from Skype. Add triggers to greet customers automatically. However, you can’t de check the trigger, you will have to directly delete it.

Agent Tools
Add tags, segregate the staff according to departments, share files, use chat history.

Major problem with ClickDesk is it doesn’t have Live Analytics to track visitors detailed information.

Integration
ClickDesk can be integrated with almost every possible plugins like WordPress, Joomla, Bigcommerce, Magento.

Verdict:
We can say, ClickDesk is a promising live chat software. It has awesome designs but they need to work hard upon their chat features & their proper implementation.

Also, they should improve their support & knowledge base aspects to help the customers.

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SnapEngage

The pricing for SnapEngage is unbelievably high for the features it provides.
BusinessPlusPremiere
$60/Month$44/Month$420/Month

Let’s have a look at its Pros & Cons:

Ease of use
ClickDesk usability is somewhat troublesome.

Set up
Set up is easy. Use the code and add snippet to the site.

Chat Window Appearance
This is where ClickDesk impresses. The appearance of chat window is beautiful and you can add different colors as per your choice.

Chat Features & Customization
ClickDesk offers basic range of chat features like customizing chat text, effects, agents image & details.

You can also receive calls from Skype. Add triggers to greet customers automatically. However, you can’t de check the trigger, you will have to directly delete it.

Agent Tools
Add tags, segregate the staff according to departments, share files, use chat history.

Major problem with ClickDesk is it doesn’t have Live Analytics to track visitors detailed information.

Integration
ClickDesk can be integrated with almost every possible plugins like WordPress, Joomla, Bigcommerce, Magento.

Verdict:
We can say, ClickDesk is a promising live chat software. It has awesome designs but they need to work hard upon their chat features & their proper implementation.

Also, they should improve their support & knowledge base aspects to help the customers.

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HelpOnClick

HelpOnClick is really useful in such contexts and it also has different plans to suit every business need.
12345
$6/Month$6.6/Month$7.2/Month$8.4/Month$11.4/Month

So, how good is HelpOnClick?

Ease of use
Overall, HelpOnClick is fairly user friendly.

Set up
Copy paste the code on your site and you can start chatting.

Chat Window Appearance
Focused more on departmentation & pricing, HelpOnClick really lacks the attractive appearance & templates.

Chat Features & Customization
HelpOnClick offers standard features which every other competitor is offering such as chat text, agent name, image and many more.

However, it has multi-website support which is very useful for bigger corporations.

HelpOnClick’s triggers are also great to invite customers to chat.

Agent Tools
Share files with customer, transfer chat, see chat history and many more.

Virtual Agent
This is a great concept from HelpOnClick. Virtual agent identifies the customer response, question and reverts like a human, thereby customer does not know it’s a system generated response.

Integrations
Major social media like facebook, twitter, & google+, Joomla, Drupal.

Verdict:
HelpOnClick is not for everyone. It is useful for larger corporations. It’s operation is complex to understand. But, with time, you can get a hold of it.

Feature wise, there is still room for improvement. But overall, HelpOnClick is really impressive.

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iadvize

The pricing of iadvize is on a higher side compared to other players in the industry.. The cost that is specified is based on the page views. So, it might become even more expensive for your business.
Small BusinessStandardStandard Enterprise
$24.90/Month$24.90/Month discussion with the business ownerDepends on the discussion with the business owner

Let’s look at this advanced chat tool & see how it fairs on the review:
Ease of use
iadvize is easy to use and simple to understand.

Set up
Set up is also quick.

Chat Window Appearance
Appearance of chat window is good. The template designs are elegant but variety is limited. Addition should be done.

Chat Features & Customization
You can customize from a text to agent details, customer surveys and many more.

Click to chat, call or even a video.

Triggers are smart to engage customer to chat & you can create your own triggers based on the need.

The drawback is their chat features are limited & there is room for improvement.

Also, their language translation is not proper, causing frustration while using the tool.

Agent Tools
iadvize offers great tools to empower agents. Create canned responses, discussion panels, transfer chats, email chat transcripts, chat with multiple visitors at a time.

This is where iadvize is the best. Their visitor tracking is ace in industry. You can get extensive details about almost everything customer is doing on your site from iadvize.

  • Source of visitor
  • Time on website
  • Pages visited
  • Time on each page
  • Pattern of visit

iadvize virtually gives you an exact picture of each customer activity as if you are spying on them. (of course in a positive way)

These tracking are very useful in understanding consumer buying behavior & taking important business decisions.

Reports
iadvize has great report tools thanks to their tracking features. It can help in taking a lot of critical decisions.

Integration
Magento, Oxatis, Joomla.

Verdict:
iadvize is a great chat tool with amazing tracking features & good agent tools. But, there are still many areas where it has to work hard to stay in the business. Moreover, pricing is a concern for small & medium sized business.

If analysis of visitors is your major concern, you should opt for this French chat tool.

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Kayako

The pricing of Kayako at entry level is dear but otherwise fair.
CaseEngageFusion
$24/Month$24/Month$39/Month

Let’s get it’s review:

Ease of use
We found Kayako easy to use.

Set up
Insert the code snippet on your website & you are a go.

Chat Window Appearance
Beautiful & varied is the apt description for Kayako chat window appearance. Their templates are attractive.

Chat Features & Customization
With a lot of chat features, Kayako sometimes gets complex to understand for beginners. Therefore, some lag period exists.

You can change text, add agent details, set online & offline mode & customer surveys.

They have also added ticketing system to get customer info while you are offline.

Agent Tools
Great tools are provided by Kayako to fasten the chat process . Triggers, which they call Macros are good. You can chat, use tags, get chat notifications, use history.

Analytics & Reports
Kayako has thorough analytics for visitor tracking and good list of reports. But, like said earlier, it requires a lot of time investment to understand it completely.

Verdict:
Although, Kayako is stuffed with great features, it is very complicated for a layman. As a businessman, you are not always in a position to invest that much time in training your agents thoroughly. For entry level, Kayako is pricey, so only big organization can afford to subscribe it.

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Comm100

Pricing comes in three plans:
TeamBusinessBusiness (with MaximumOn)
$29/Montd$49/Montd$79/Montd

Following is our review for Comm100:

Ease of use
Comm100 is easy and fun to use.

Set up
Just copy paste the code on your site. It’s easy.

Chat Window Appearance
One word for Comm100 chat window: Clean. It’s visually elegant and offers good variety of template designs.

Chat Features & Customization
Comm100 has good customization features. You can design & have text in your own branding & style.

Add different colors, collect customer info through pre-chat survey by facebook & google+ login.

You can use & even create custom triggers to invite customers to chat automatically.

The major drawback with Comm100 is it does not have a real time language translation. It causes lot of trouble & disappointment when you get stuck with some issues.

Agent Tools
Standard tools for agents are available like canned responses, chat history, using chat campaigns in emails.

Comm100 does not have a cobrowsing option.

Reporting
KPI Reporting (Key Performance Indicator) from Comm100 is good for analysis and they also have good visitor tracking tools.

Integration
Social media like facebook & google+, Salesforce, Google Analytics, Zendesk.

Verdict:
Comm100 is a simple chat software, fun to have but its limitations outweigh its elegant working. Pricing can be a concern as small size companies can’t afford it.

Comm100 has to work on core chat features and their translation tools. But, if you love simplicity & ready to mint some money, Comm100 is worth a try..